Aged care providers in Australia face increasing pressure to meet regulatory requirements, including the Aged Care Quality Standards, compliance with the Aged Care Act reforms, and scrutiny from the Aged Care Quality and Safety Commission.
Managing this effectively requires robust systems for:
Many providers currently rely on manual processes, unstructured SharePoint sites, or disconnected file systems, which can lead to:
KeyDocs is a SharePoint-based document management solution designed to bring structure, governance, and automation to your controlled documents, without disrupting your existing Microsoft 365 environment.
Controlled Document Management
Compliance and Audit Readiness
Clarity and Access
Automated Review Reminders
Supports Clinical Governance and Risk Management
Industry FAQs
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KeyDocs provides automated workflows, version control, audit trails, and compliance dashboards that demonstrate you're maintaining complete and accurate controlled documents as mandated under the new Act.
KeyDocs provides instant search and retrieval capabilities across your controlled documents with comprehensive metadata tagging and filtering. In addition, you can provide the current lifecycle state, version history and approval chains for each controlled document.
KeyDocs always provides users with the latest released version of a document. This is true when both accessing documents in KeyDocs environment, and when using hyperlinks in other systems or documents, using our persistent links.
Failure to demonstrate compliance during an audit can result in civil penalties and registration suspension. KeyDocs eliminates this risk by maintaining comprehensive, auditable records of all controlled document lifecycle activities.
Yes, KeyDocs can support compliance with the Aged Care Quality Standards, including the strengthened standards under the new Aged Care Act 2024. The platform is built to meet requirements for controlled document management, information security (ISO 27001 certified), audit readiness, and governance frameworks that align with regulatory expectations. The system provides the structured information management framework that auditors expect to see during Quality and Safety Commission assessments.
KeyDocs stores the templates, policies, and procedures that are required to be used and followed throughout your organisation. You control staff access to your KeyDocs environment to access your controlled documents.,. Sensitive resident information will not be stored in KeyDocs.
Absolutely. All your facilities will require the same controlled documents and can be made available to all employees. If you have specific documents related to each facility, you can make them easily accessible using facility-based collections in the KeyDocs Portal.
KeyDocs ensures your controlled document management system is regularly reviewed for effectiveness, with built-in compliance monitoring and reporting capabilities.
Beyond regulatory penalties, non-compliance can damage your reputation, making it difficult to attract residents and staff, and may result in increased insurance premiums or difficulty securing funding.
Although native integration with your existing aged care management software is not possible, KeyDocs permalinks can be used within your documents and systems to reference released controlled documents, making them simple to access from wherever your staff require.
KeyDocs automates your entire review lifecycle by tracking each step of workflows actioned on a document. Audit history allows you to easily see who reviewed a document, what response they provided, and when, taking the auditing out of spreadsheets.
KeyDocs is built off SharePoint, empowering staff to be confident in the system with a familiar user interface. Supporting training material is also available for all users within the KeyDocs Support Portal.
KeyDocs is not an incident reporting tool, but you can manage, access, and download your organisation’s incident reporting templates using KeyDocs.
Policy acknowledgements is an upcoming feature slated for Q3 2026!
KeyDocs comes with a basic support portal to submit any issues with the service. Additionally, you can reach out to us at info@keydocs.com for more information.